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Efficiency on the Menu

“Hungry?” Bob asks as we climb the stairs to our favorite restaurant. This is just one of the ways, I realize that we differ—I go to a restaurant to enjoy the respite from housework, to relax and have someone else do the cooking, and Bob goes to….well, eat.

“Not really I say, But I’m sure I will be by the time we order and get our food.”

He knows exactly what he will have, he tells me.. Uhmm, yumm, chicken stew with dumplings. Me? I haven’t given it a thought.

The server is familiar, ‘Wendy’, her nameplate says. Bob has happy memories of her efficiency, she has happy memories of his generous tips.

Wendy leads us to a table on the right, beside the row of windows. The sun is streaming in across the booth, and I slide into its warmth—I loved the atmosphere in this place.

“What can I get you to drink?” Wendy’s right there, heels practically clicking, holding the large menus close to her body.

“I’ll have water to begin with, I tell her, as I take a menu. No ice please.” I know Bob will order a coke, which he always does. The drinks come within seconds, and she’s there again, ready to take our order.

“I know exactly what I’m having,” Bob says, “Chicken stew with dumplings, the larger order, not the small one” Wendy smiles approvingly.

“I’ll need a few minutes to look over the menu, thanks,” I say, a little annoyed at Bob for jumping the gun.

“Anything I can do to help? Are you thinking hot entrée, a salad, or soup and sandwich? Our special, perogies with sour cream are popular today.”

She continues to stand there. I continue reading, flipping the menu from front to back, and back again. A uncomfortable silence ensues.

“I was thinking I’d like a salad,” I finally say, looking at the selections which filled an entire page.

It’s her cue to jump into action. “Would you like a caesar, a spring salad, a roasted vegetable salad, or maybe an avocado salad, with tropical fruit? It’s good, one of my favorites.”

“Uh, I’m not sure, I just need a few more minutes.”

“Fine.” she says, snatching up Bob’s menu, giving him another smile, and leaving. She’s just being efficient, I think.

She was back before I could finish reading half a page. By now, I feel like a child in special class, struggling with dyslexia.

“How about a chef’s salad,” she says, “We make a very good one.” I nod. She plows on,

“You can have it with ranch dressing, balsamic, or we have a very nice raspberry dressing, with a hint of spice.”

“Umm, I’ll have the last one, I guess.” I murmur.

“The raspberry?”

“Yes,” I say firmly, closing the menu with a little slap, and leaning back in my seat. I might have crossed my arms.

“Just trying to get it right,” she snaps, finally leaving.

Bob notices my glum face.

“What’s wrong?” he asks.

“I don’t like to be rushed,” I say, “We’re retired, why not take our time?”

“Oh, give it up, Diane. She’s an efficient server, that’s all. Probably loves her job and wants to be good at it.”

We wait, look around. The restaurant begins to fill. The people beside us, are listening in, enjoying our little squabble. We make idle conversation, the weather, the decor, whatever.

When Wendy arrives, Bob’s plate steaming, mine cool and colorful, we dig in, happy to be finally eating.

I finish first, it was, after all, a small salad. Just as Bob is eyeing his last two dumplings, she comes sweeping by.

“You finished working on that?” she asks me.

“Yes, it was perfect,” I say. “Thanks.”

With one quick swoop, she gathers up Bob’s plate, pops my empty one on top, squashing the two remaining dumplings, and takes off for the kitchen.

Bob, his fork still in mid-air, is plainly flabbergasted, but gamely tries not to show it.

“Everything in moderation,” he grumbles, reaching for his wallet, “Even efficiency.”

48 thoughts on “Efficiency on the Menu”

  1. Too funny, Diane! And certainly not without more than a large grain of generalized truth.

    This line stood out for me: “You finished working on that?” she asks me.

    I HATE (teeth grinding loathing) the verb “working on” in this context, and almost every server uses it. I am NOT working on anything. I am eating, dining, and paying good money to do so. At one point, I tried gently correcting servers about this, but to no avail. I’ve had more success with challenging the assumptions that: 1) if only one glass of wine is ordered, it must be the man rather than the woman who ordered it, and 2) the bill should always be given to the man (just place it in the center of the table). Social change is s-l-o-w.

    1. Oh yes, the ‘working on’ thing is one of my pet hates too. In fact it puts me right off my dinner!! I also wish they would always say ‘Enjoy! when they put food in front of you. It is so robotic that it has become meaningless.

      1. Still the Lucky Few

        I have those ‘pet peeves’ as well, even though they don’t loom large in the outcome of things. Thanks for outlining them!

    2. Still the Lucky Few

      I can condone almost anything servers say and do Amy, as long as they don’t call me “Dear”!

  2. Interesting that you should post this today. Sky (my husband) and I were just talking yesterday about the differences in pace that we have noticed between eating out in the USA and eating out anywhere in Europe, including England, where we live. Here, they give you a menu and don’t come back until either you signal them that you’re ready to order or they notice that you have folded the menu and put it down on the table. They don’t clear the plates until everyone has finished and they never bring the bill until you wave them over and ask for it. Nobody minds if you take forever to order or if you sit there till closing time.
    In many American restaurants, on the other hand, the emphasis seems to be on fast throughput. And that can make one feel hassled. I have even read complaints, lately, from people who were pressured to pay their bill and leave so that someone else could sit down. So it feels as though the problem may be getting worse.
    I suspect this doesn’t apply as much in the more ethnic restaurants and in the non-chain places. When we lived in San Francisco, we ate often at our favourite Chinatown place and nobody ever hurried us. in any way at all. It was all very leisurely. It’s the same at the lovely Italian trattoria where we eat with our family when we visit them in Boston. It’s all very leisurely there.
    For me, eating out should be a place to have a whole, pleasant experience, not just the equivalent of a gas station where you dash in, fill up, pay and leave. Otherwise, I’d rather stay home or get take-out.

    1. Still the Lucky Few

      So true, Marian, especially the tendency to treat customers as if we were “filling up” at a gas station! This made me laugh so hard! Thanks.

    1. Still the Lucky Few

      As writers all know, the way we end can be so tricky—we don’t want to conclude every story with an O.Henry ending, although that can be very catchy! Thanks, Donna!

  3. Do servers these days understand signals from their guests?
    It is wise as diners not to completely finish everything on your plate and not to place your knife and fork together until Everyone at the table is finished. Servers should be aware of those two indications that it is not the time to disrupt the diners. There is nothing worse than the server clearing some plates while others are still eating. It is both rude and unnecessary!

    1. Still the Lucky Few

      Good points, Phyllis! But somehow, I think many servers wouldn’t pick up on the cues. Of course, there are restaurants who do insist on good manners on the part of their servers. They are costlier, I know, but not by far, since eating out at most establishments is expensive!

  4. Ugg… I hate to be rushed also. Give me time to look at the menu. When I’m ready to order, I will fold it and put it down. We travel a lot in Mexico and I have learned to say “check, please” in Spanish. The server will not bring the check before requested or rush you to finish your meal. I did a lot of waitressing when I was young… I sure hope that I was more observant and courteous than Wendy.

    1. Still the Lucky Few

      I’ve traveled in Mexico also, and found waiters to be thoughtful to the point of being deferential—possibly they are less so now. Waiting for those signals from customers seems a small thing to ask, but those who work in the industry might see things differently, possibly customers are more rude as well. It seems just a part of the breakdown in polite society—now, don’t I sound cranky? (I’m not, really!) Thanks, Janis.

  5. I don’t dislike Wendy. but she needs to be calmed down a little.
    it isn’t a relay race. and for her to automatically think your husband was through with his fork still on the way to his mouth? WOW. she needs some training.
    are they all so nano-second in their lives that they have no clue about eating? or for that matter… anything? it happens more and more here and I thought it was just ME. and that I was just getting old and crotchety. LOL.

    1. Still the Lucky Few

      I love your take on things, tammy j! Life has sped up somewhat lately—I think everyone suffers from fear of missing out (FOMO), and the antidote to that is to do everything faster and faster. Just saying.

        1. Still the Lucky Few

          This happens when people are trying to explain anything over the phone as well, Marian. I do believe our hearing is partially responsible though—it is rumored that we don’t hear some of the higher tones.

  6. If rushed when ordering, I give a 5 minute time to return; if they attempt to pick up plates while someone is not done, no guilt in telling them to wait until everyone is done or that we’ll signal when finished. And what Marian said about hearing, I agree, especially if the place is noisy as well! And grouch I might be called, but when a bottle of wine is ordered, I always tell them that we will pour after the first go-round.

  7. Had I have been Bob I’d have deducted 20% from the bill, pinching the last 2 dumplings?

    Disgraceful! probably the best part of the whole meal that’s why he saved them for last!

    1. Still the Lucky Few

      Yes. But thankfully, Bob is a patient man, and doesn’t hold a grudge. He’ll be more wary next time—lesson learned!

      1. In my younger days I it was not unknown for me to barge into the kitchens to let the chef and cooks know what I thought of them, got thrown out a couple of times too

          1. Yes indeed, I was never one for just going after the bad, always liked to give credit where it was due. But was never able to stomach bad service and bad manners, I had to show them what really bad manners were.

    2. I did plenty of waitressing in my younger years, and it’s a struggle to be on the receiving end of such an experience as yours. One of my pet peeves is when a server comes to collect dirty plates from your table, while already holding some from another vacated table. And I abhor having the table cleaned when not everyone has finished. The signals are being so lost now, and it used to be so clear. sighhhhh.

      1. Still the Lucky Few

        Nice to see you here in my space, Gwendoline! Ugh, I’ve never noticed anyone coming to clear my table while holding other dirty dishes. And I agree, one of the worst offences is clearing a table while people are still obviously eating.

          1. Still the Lucky Few

            Comments are nice, but just knowing people are reading is wonderful. Thanks, Gwendoline!

            1. I find what you have to say very sensible, insightful and inspiring . . . much like myself really (that last in tongue in cheek – just clarifying in case it lost something in electronic translation)

      2. OMG, I loved this story. Made me laugh. I’m in your camp — I want to take my time when I go out to eat. I want to relax, and enjoy the time away from the obligations of my own kitchen. And too much efficiency, along with too much perky really annoys me. Great piece! Thank you.

        1. Still the Lucky Few

          Always glad when you are in my camp, Stephanie! “Too much perky…” I really love that!

      3. Annoying to feel rushed as some places do want turnover, more bodies in the seats, especially during certain times of day. Had to laugh at the ending to this story!

        1. Still the Lucky Few

          There is nothing more heart-warming to restaurant owners, I guess than a high volume of “bodies in seats”. Understandable, since somewhere in there, is the profit margin. But I don’t want to be one of the herd they are rushing through! Thanks, Joared.

      4. I agree with the comments on how rushed and annoying service can be here in the US especially in the chain, family oriented. But there are reasons.

        If your income is mostly in tips you want to turn your tables as fast as possible

        As restaurants seldom take reservations and potential customers get tired of waiting and leave if the wait is too long – turn the table!

        Eating out for most is to get fed and move on the next thing. Dinner is seldom an event to be savored and enjoyed. Especially with children along.

        For these restaurants to be successful they have to turn a table several times in an evening.

        We generally get the service that supports these business drivers.

        1. Still the Lucky Few

          Well taken, Bob. It’s clear you understand the situation far better than most customers, me included! Of course servers need to make a living wage, and business owners also need to make a profit. And I do appreciate that there are reasons the high-end restaurants charge such high rates. Thank you for your input—much appreciated!

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